Wednesday, April 24, 2013

Now THAT is customer service!

I enter for a lot of freebies, giveaways, contests, etc on Facebook....just ask my friends.  Recently,mi-March, I came across a giveaway by Johnsonville Sausage for a Cajun Celebration Kit.  It was  only supposed to be available for the first 1,000 entries.  Honestly, I don't remember seeing that and I thought it was 10,000, but I could easily have been wrong.  The only problem was that people were being allowed to enter WELL past the first 1,000.  They actually had over 10,000 entries!  I'm sure you can see the quandary they were in.

Now at first they said that they only had enough for the original 1,000 kits and they were sorry.  Of course, I'm sure you can understand the uproar that ensued.  After all, you don't want to mess with people and their freebies!  Needless to say, it wasn't too long before they said they would send something to everyone, but couldn't do anything about the original number of kits.  The masses were appeased.

So the time passed and I honestly forgot all about it until a package showed up on my porch yesterday from them.  Now honestly, I was expecting maybe a coupon or two and I would have been more than happy with that.  Surprisingly, it was more, MUCH more.  Just look at what they sent:




Like I said, I was surprised to see all that was in there.  In their letter they addressed the problem and as they put it they "strive to do the right thing by all our customers who are important to us" and worked with their partners to supply the additional kits.  Did we get the same kit? No, but again according to their letter this one "is of equal value........ and nearly identical" to the first 1,000 kits.




As you can tell I got more than just 1 or 2 coupons.  There is a bottle of Louisiana Hot Sauce, a can of Red Gold tomatoes/green chilies, two $1 off coupons for Klondike Brands potatoes, $1.00 off Pompeian olive oil, BOGO coupon for Gourmet Garden Herbs & Spices,  FREE Uncle Ben's Ready Rice coupon, FREE Red Gold tomato product coupon, FREE package of Johnsonville Premium Cooking Sausage coupon, and recipe cards for 1)Hearty Italian Salad, 2)Cheesy Ham/Tomato Rice Supper, 3) Orange Scented Pork/Veggie Stew and 4)Red Gold Cajun Queso Dip.  

But wait there's more:






3 Mardi Gras Masks(and not everyone got the same ones!) and colored beads, because what is Mardi Gras without the beads!











5 recipe booklets to share with friends

A measuring spoon

A shopping list

Fridge Magnet






And last but certainly NOT least:






A nice apron

to cook in

and

A nice size tote bag

to carry everything in
Not pictured: A cutting board.  I was so excited to see everything I just put it right in the dishwasher so I can start using it!

So, I'm sure you can see why I was PLEASANTLY surprised by this.  It is VERY rare to find customer service that goes above and beyond as Johnsonville did.  I liked them and their products before this and this has only enforced my positive opinion about them.  I look forward to using the coupons and cooking up a delicious meal.

A great big shout out to the Johnsonville company and their employees!

Saturday, April 6, 2013

It's funny how a blog works.

My husband read my blog today and he said something to me that I didn't realize I was doing.  He told me I'm a completely different person in this blog than in real life, that I was more transparent and open.  The funny thing is I didn't think that I was because I know there is still so much more that I don't write about.  There is still that part of me that wonders what people would think if I really wrote what I was thinking and/or going through.  Would they still love me??  Accept me???  Like me??

What would they think if they found out that I'm not this happy go lucky person that always has a smile on her face or a positive spin to put on things?  That there are days I just want to scream and not participate anymore, just run away.  But I don't feel like I have that right to do that.   I'm not taking care of a parent/child that can't take care of themselves.   I'm not a single mom trying to start my life over with a passel of kids to take care of.  I don't even have a passel of kids TO take care of.  I don't have to worry about what bills I can pay or where my next meal is coming from. I'm fairly healthy, could lose some weight...okay more than just some I suppose.   My problems, and I don't even know that they are problems, seem so petty compared to just about everybody else.  What right do I have to complain?

But you see there is one thing I have come to learn and that is that we all struggle one way or another.  We all have good days and bad days.  But I've also learned that fretting over the bad things doesn't make them any better.  It doesn't change anything either.  The only thing that does is a change of attitude, a change of perspective.  Now don't get me wrong, changing the attitude or perspective is not an easy thing to do.  It's a heck of alot easier not to.   But you see if we don't then we may find that one day we may not be able to.

That doesn't mean I don't, or won't, still struggle with that smile. And it doesn't mean I still won't have those days I want to scream or to not participate or run away.  I'm sure there will still be plenty of those days ahead of me.  I'm just going to try to learn how to deal with them better.

It's funny how a blog works.